Information We Collect

When you visit our website or enroll in our programs, we collect information that helps us provide better educational services and improve your learning experience.

• Personal identification information including name, email address, and phone number when you register for courses
• Educational background and career interests to customize your learning path
• Payment information processed securely through encrypted third-party services
• Website usage data including pages visited, time spent, and interaction patterns
• Technical information such as browser type, device information, and IP address
• Communication preferences and feedback you provide about our services

How We Use Your Information

Your information helps us deliver personalized education experiences and maintain the quality of our programs. Here's how we use what we collect:

We use your personal details to manage your enrollment, send course updates, and provide technical support when needed. Your learning progress and preferences help us recommend relevant courses and adjust our teaching methods to better serve students with similar backgrounds.

Communication preferences allow us to send you program announcements, industry insights, and educational resources that match your interests. We also analyze usage patterns to improve our website functionality and create more engaging learning materials.

For quality assurance, we may use aggregated, anonymized data to understand how students interact with different course materials and identify areas where we can enhance the learning experience.

Data Sharing and Third Parties

We work with trusted partners to provide our educational services, but we maintain strict controls over how your information is shared and used.

Payment processors handle financial transactions securely and only receive the information necessary to complete your enrollment. These partners are required to maintain the same level of data protection that we do.

Our email service providers help us send course updates and educational content, but they cannot use your information for their own marketing purposes. Video hosting platforms may collect viewing data to ensure smooth streaming of course content.

Your Rights and Control

As a user of our services, you have significant control over your personal information and how we use it. These rights reflect our commitment to transparency and your privacy.

To exercise these rights, contact us directly through the information provided below. We'll respond to your request within 30 days and guide you through the process.

Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our security measures are regularly updated to address emerging threats.

All data transmission between your device and our servers uses industry-standard SSL encryption. Personal information is stored on secure servers with restricted access, and our staff receives regular training on data protection best practices.

We conduct regular security audits and maintain backup systems to ensure your information remains safe and accessible. In the unlikely event of a security incident, we'll notify affected users promptly and take immediate steps to secure the system.

• 256-bit SSL encryption for all data transmission
• Regular security updates and system monitoring
• Limited employee access on a need-to-know basis
• Secure backup systems with encrypted storage
• Regular third-party security assessments

Data Retention and International Transfers

We retain your personal information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods based on their purpose and legal obligations.

Course enrollment information and learning progress are kept for the duration of your active enrollment plus seven years for educational records. Marketing communications data is retained until you opt out or request deletion.

As an international education platform, some of your data may be processed by service providers outside Taiwan. We ensure these transfers comply with applicable data protection laws and maintain the same level of protection regardless of location.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand how you interact with our website. These tools help us provide personalized content and maintain your preferences across sessions.

Essential cookies are necessary for basic website functionality, including maintaining your login session and remembering your language preferences. Analytics cookies help us understand which content is most valuable to students and identify areas for improvement.

You can control cookie settings through your browser, though disabling certain cookies may limit some website features. We respect your choices and provide clear information about how different cookies affect your experience.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

Minor updates, such as clarifying existing practices or updating contact information, may be made without special notification. We encourage you to review this policy regularly to stay informed about how we protect your information.

The effective date at the top of this policy indicates when the current version was last updated. Previous versions are available upon request for your reference.